London Electrical Solutions Ltd.

Sangeeth Segaram
5 Star
Installation of ceiling light at 3 to 4 floors in height in a residential home. Receptive, punctual, friendly and caring team. Defective light bulbs replaced quickly. Was very careful to ensure minimally invasive work was done in wiring of new ceiling light.
Tuesday 29th June 2021

Patrick Gilbert
1 Star
I used this company twice. Both times there were issues with invoicing. The first time I was invoiced almost £120 over the quote. This took months to sort out and the ‘office manager’ was rude and abusive; threatening legal action for unpaid invoice. The second time two people came out and said ‘there’s nothing we can do’. I thought this was a nonbilleable call. Months later I got a letter fro a legal firm requesting payment of around £110 (call out charge plus late fee). When I explained I had never agreed to the fee and had never received a bill - the ‘office manager’ said she had tried to contact me by email and I had not responded. This was an old email address - she said ‘it was my responsibility’ to ensure they had they had the correct email address. I said - legally it is your responsibility to : agree to a price before services are rendered and to provide an invoice for same. The service people are pretty good, but administration is HUGELY unprofessional and lacks the slightest essence of customer service. Get rid of the office manager and get up to date on legal requirements for the business.
Tuesday 13th April 2021

Aish Joga
1 Star
Wouldn't recommend or use again. They add additional charges to pre-arranged quotes without informing you and demand payment by backdating invoices. Poor professionalism
Saturday 1st August 2020

Daniel Fryett
5 Star
Danny from LES replaced a faulty plug socket for us. He was very professional, explained everything clearly and cleaned up after himself. Great job.
Friday 4th December 2020

Jian Cai
1 Star
I called them to cancel the appointment one day before the appointment start date. They requested me to pay for a cancellation fee because they claimed I didn't let them know 24 hours in advance. I refused to pay because the customer service didn't mention anything about the cancellation policy when I booked the appointment with them on the phone. They said it didn't matter because it was stated on their website. I said I didn't book the appointment from their website and I didn't even know they had a website. They said it didn't matter because their solicitor would serve a notice and took me to court. Let's see what will happen next, but DO avoid this company!
Monday 3rd August 2020