O2 Shop Lakeside

48A447E1-BF4E-4315-A579-8BD1D410DF33 O2 Shop Bluewater 3.56 miles Unit 77 Upper Thames Walk Bluewater Shopping Centre Greenhithe DA9 9SR Kent

Eman Mohamed
1 Star
Anthony the manager, needs training in customer service, needs to understand that it is rude to not even stand up from his seat when serving, should know what advice to give when a customer has an issue and when challenged on his attitude to stop trying the argue like a child. Don't worry I have emailed your complaints department and sent to your social media links, as you have suggested in your other review response, he seemed to not even care that I was going to follow up with a complaint. Absolutely disgusted with the service received from Anthony! His colleagues don't seem to think much of him either, however your phone customer service restored my faith in O2 and his colleagues who were helpful. Never had to deal with O2 face to face in 20 years being a customer, that was a painful experience.
Wednesday 28th December 2022

lavrenti
5 Star
Just called in for advice about my new phone. Excellent service from a charming young lady.
Saturday 24th June 2023

Mark Clark
1 Star
This store is a complete joke. I spent an hour in the store sorting out a new phone and air time plan, signed all the paperwork then the very next day got a call to say the lady in the shop had messed it all up and the amounts I need to pay were now £6 more than she told me and more than what I signed up for. I tried to call the shop but nobody bothers to pick up the phone. Total rubbish service, do not go there or use O2
Wednesday 8th February 2023

Bridie Plummer
5 Star
Thanks to the very kind young man I believe to bDemita(a young man with braids in his hair) for his kindness and care setting up my new sim.I am not techno savvy just old but all questions answered and
Wednesday 1st February 2023

d mj
1 Star
Poor customer service experience. The Store Assistant seemed more concerned with texting on her phone inbetween dealing with my problem - very, very unprofessional! Transfered through to Customer Services from inside the store - store couldn't get in to my account due to the updating of their systems! The Customer Service line was absolutely terrible, I could hardly her the lady due to background noise and a very quiet voice. Coming from Witham to the Lakeside Store - I'd rang Customer Services earlier this week but eventually hung up, the lady could not 'understand' my problem - only compounded my frustration. Pleased my contract is finishing soon - after 20+ years as a o2 customer I've had enough and going to give another network a crack.
Saturday 3rd December 2022